HFMA Annual Conference 2018

When Common Collection Practices Fall Short: How Hospitals Must Change to Address the Patient’s Role as the New Payer (Room Venetian B)

27 Jun 18
11:45 AM - 1:00 PM

Tracks: Consumer-Centric Healthcare Delivery System

Speaker(s): John Talaga, EVP/GM, Healthcare, Flywire (formerly OnPlan Health); Lori Weedon, Corporate Director, Revenue Cycle, Munson Healthcare

This session will focus on the organizational struggles related to collections, including rapidly growing patient responsibility that outpaced their patients’ ability to pay, and then the strategies, considerations, and lessons learned by the organization as it transitioned to the new collection program. You’ll examine the pros and cons of various approaches, and develop a personal “payment utopia.”