Tracks: Fulfillment, Operations & Customer Service
Getting online orders to consumers in a timely manner requires careful calculations of costs versus reward. When it comes to delivery, how fast is fast enough? Do consumers really need or expect their orders the next day? In this session, experts will benchmark e-commerce delivery speeds and reveal fresh research into what consumers say they want balanced against what they are willing to accept. For instance, does shaving a day off delivery actually improve repeat customer metrics? How critical is in-store pickup and how are store associates meeting online shoppers’ expectations? Our speakers will address these key delivery issues and provide insights retailers can take home to benchmark their own performance.