A Store Pickup Ecosystem for Online Orders
(Room Skyline Ballroom D)
06 Jun 18
1:45 PM
-
2:15 PM
Tracks:
Omnichannel Leadership
Convenience reigns in shoppers’ minds. The desire to meet their terms and timetables has more e-retailers testing and expanding store-based pickup of orders placed online. In this session, our speaker will outline how to determine if your customers are ripe for in-store pickup (before your competitor offers it first), the technical infrastructure, processes and store training needed for a smooth picking and packing process. We’ll even look at the physical retrofits needed for curbside pickup to serve shoppers too time-starved to get out of the car. Key to a smooth operation of store pickup is permitting shoppers to dictate pickup times and speedy mobile payment to send them on their way quickly.