How Good Service Kills Your Business
(Room W207 C)
06 Sep 18
1:00 PM
-
2:00 PM
Tracks:
Building a Winning Team
If you think good service is why people return to your business, it's a safe bet you won't stay in business. Wait, what??? WHY? Service is an unwritten contract between you and your customers that you sign every time you open your doors or drive traffic to your website. If "good service" is all you have to offer, you're not offering much. Today, people want -- and with their dollars, demand -- a memorable experience that they'll willingly share. In this engaging, eye-opening session, 17-year hospitality industry veteran Anna Dolce explains why "good service" is for dying businessses.