IAAPA Attractions Expo 2018

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Sessions (47)

Innovations and Engineering for Operational Efficiency (Room S330CD)

12 Nov 18
10:15 AM - 11:30 AM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Human Resources, Marketing, Technology

Speaker(s): Franceen Gonzales
Owners and operators both carefully watch their park’s bottom line, determining ways to operate more efficiently to increase profitability. E... More...

Media Today: How to Reach and Engage Your Guests (Room S320EF)

12 Nov 18
10:15 AM - 11:30 AM

Tracks: Marketing, Technology

Speaker(s): Kelly Correia ; James Geiser ; Lindsay Weeks
The media landscape is changing constantly, and reaching consumers is getting more complex. Explore ways to navigate the complex landscape of socia... More...

Lunch and Learn Featuring Mohamed Al Zaabi, Developer of Yas Island and CEO of Miral (Room S310ABCD, by Saudi Entertainment)

12 Nov 18
12:00 PM - 2:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

Speaker(s): Mohamed Al Zaabi ; Laura Woodburn Krolczyk, ICAE
THIS EVENT IS SOLD OUT! From zero to 25 million visitors a year in only 10 years, Yas Island Abu Dhabi has quickly grown into an international p... More...

A Railroad Runs Through It: The Life and Lessons of Walt Disney (Room S320ABCD)

12 Nov 18
2:00 PM - 3:15 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

Speaker(s): Michael Campbell
Learn how a love of trains resulted in the modern theme park experience. In this multimedia presentation, understand the impact of railroading on a... More...

Be a Lean, Mean, Money Machine (Room S330AB)

12 Nov 18
2:00 PM - 3:15 PM

Tracks: Facility Operations, Finance and Technology, Marketing, Technology

Speaker(s): Holly Michelle Costa ; Aaron Glade ; Brandon Willey
BWADITW! Don’t fall victim to “Because We Always Did It That Way!” Businesses tend to adapt processes to statutory or market-driv... More...

Food and Beverage: Best Practices for Payroll Management in the 21st Century (Room S330GH)

12 Nov 18
2:00 PM - 3:15 PM

Tracks: Food and Beverage, Human Resources, Technology

Speaker(s): Sheryl Bindelglass ; Matt Heller, ICAE ; Mike Holtzman ; Jonathan Vigue, ICAE
Efficient and successful staff training, retention and scheduling are the cornerstones of payroll management. That sounds simple, but with the risi... More...

KPIs, Service Recovery, Business Intelligence, Data Dashboards … You Decide! (Room S310EFG)

12 Nov 18
2:00 PM - 3:15 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Marketing, Technology, Translated Events

Speaker(s): Paul Gibbons ; Steve Mayers ; Ben Story
In a world driven by data, see how data can be collected and used to gain business insight to drive key decision making. A panel of IAAPA industry ... More...

2018 Emerging Trends in Immersive Design — The Year in Review (Room S330CD)

12 Nov 18
3:45 PM - 5:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

Speaker(s): Shawn McCoy ; Cynthia Sharpe
Join us for an inspiring review of the latest trends, projects and stand-out experiences of this past season. In a fast-paced, stuffed-full-of-cool... More...

FEC: Benchmark Study — The Big Reveal (Room S230FGH)

12 Nov 18
3:45 PM - 5:00 PM

Tracks: Facility Operations, Finance and Technology, Food and Beverage, Human Resources, Technology

Speaker(s): Christine Buhr, ICAE ; Melissa Teates, CAE
This networking session brings together owners and senior managers of FECs who participated in IAAPA’s benchmark survey and industry experts ... More...

Finance Forward: Analytics for Smarter Decisions (Room S330EF)

12 Nov 18
3:45 PM - 5:00 PM

Tracks: Finance and Technology, Technology

Speaker(s): Kerri Bair ; Nik Honeysett ; Vanessa Lewis ; Claudette Vogelsang
Identifying your successes, opportunities and challenges is best managed through a framework of timely, relevant metrics. Learn about industry best... More...

The Future of the Water Park Industry (Room S230CDE)

12 Nov 18
3:45 PM - 5:00 PM

Tracks: Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Human Resources, Marketing, Safety and Security, Technology

Speaker(s): Rob Decker ; Jim Dunn ; Franceen Gonzales ; Neva Heaston ; Brian Sands
Learn the latest trending developments, skill sets of the future, information demands and more from a variety of water park professionals. A talk s... More...

Museums and Science Center Reception (Room S310 Foyer)

12 Nov 18
5:00 PM - 6:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

THIS EVENT IS SOLD OUT! Museum and science center professionals are invited to recap the day's events and connect with peers from museum... More...

Water Park Operators’ Networking Event (Room S330, Outside Foyer)

12 Nov 18
5:00 PM - 6:30 PM

Tracks: Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Human Resources, Marketing, Safety and Security, Technology

THIS EVENT IS SOLD OUT! End the first day of your IAAPA Attractions Expo experience with a meet-and-greet gathering to exchange ideas on what yo... More...

Family Entertainment Center Reception (Hyatt Regency Windermere Ballroom X)

12 Nov 18
7:30 PM - 9:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

End your day at this lively networking reception hosted by the IAAPA Family Entertainment Center (FEC) Committee.  FEC owners, operators, and ... More...

FEC Lunch: Top FEC of the World Case Study (Room N310EFG)

13 Nov 18
12:00 PM - 2:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Human Resources, Marketing, Technology

Speaker(s): Mike Abecassis ; Vova Kuzniatsou ; Kim Valadez ; Barry Zelickson
THIS EVENT IS SOLD OUT! This lunch will showcase the 2018 IAAPA Brass Ring Award winners for “Top FEC of the World” and highlight th... More...

Latin American Conference and Lunch: Challenges, Trends and The Future of The Latin American Attractions Industry (Room N220ABCD)

13 Nov 18
12:00 PM - 2:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Safety and Security, Technology, Translated Events

Speaker(s): Valeria Canon ; Gabriela Flores Riutort ; Óscar Eduardo López Sandoval ; Iliana Rodriguez
THIS EVENT IS SOLD OUT! Join experienced operators from the Latin American region as they examine trends and developments in the region’s ... More...

Operators Roundtable Lunch (Room N210ABCD)

13 Nov 18
12:00 PM - 2:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Human Resources, Marketing, Safety and Security, Technology

Speaker(s): Todd Hougland, ICAE
Whether your job is in facility operations, finance, IT, human resources, food and beverage, or you wear multiple hats at your attraction, you are ... More...

ADA Compliance: Reaching Deaf and Hard-of-Hearing Guests (Room S330CD)

13 Nov 18
2:00 PM - 3:15 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Marketing, Safety and Security, Technology

Speaker(s): John Chidester ; Nicole Walker
Learn about the Americans With Disabilities Act (ADA) and how to best assist deaf and hard-of-hearing guests. Presented as a case study, ask questi... More...

Young Professionals: Welcome to the Industry Forum (Room S330EF)

13 Nov 18
2:00 PM - 3:15 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

Speaker(s): Marika Barranco ; Denise Beckson, ICAE ; Samantha Helgeson ; Maximilian Roeser
Are you a student or just starting out in your career? Learn tips and tricks for successful networking and career advancement from our diverse pane... More...

Trade Show Floor Tour: Point-of-Sales Systems Suppliers (Bookstore, South Concourse, across from room S230C)

13 Nov 18
3:00 PM - 4:30 PM

Tracks: Finance and Technology, Technology

THIS EVENT IS SOLD OUT! If you are in the market for a point-of-sale or ticketing solutions system, don’t miss this guided tour of exhibit... More...

CEO Speaks! (Room S310ABCD, by Saudi Entertainment)

13 Nov 18
3:45 PM - 5:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology, Translated Events

Speaker(s): Christine Buhr, ICAE ; Adrea Gibbs ; Matt Heller, ICAE ; Mary Stuart
CEO Speaks gives attendees unique access to three of today’s most influential leaders in the attractions business. Audience members will get ... More...

Games and Merchandise Roundtable (Room N220ABCD)

13 Nov 18
3:45 PM - 5:00 PM

Tracks: Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Human Resources, Marketing, Safety and Security, Technology

Speaker(s): Philip Barbie ; Michael Baumann ; Jim Greene ; Liz Hendrix ; Richard Lindhorn ; Brad Loxley, ICAE ; Jim Mayall ; Heather Moore ; Tony Sanders ; James Ward ; Jim Weigl
Network with professionals from around the world to discuss challenges and opportunities facing the games and merchandise industry for amusement pa... More...

Young Professionals Reception

13 Nov 18
8:00 PM - 9:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

THIS EVENT IS SOLD OUT! A must-attend event for any young professional at Expo ages 18-35. Whether you are a student or a full-time industry pro... More...

Paid Social Media: Increase Engagement, Likes and Sales! (Room S320EF)

14 Nov 18
8:30 AM - 9:45 AM

Tracks: Facility Operations, Games and Merchandise, Marketing, Technology

Speaker(s): Bruno Baldacci ; Carrie Pinkley
Is advertising on social media effective and possible on a limited budget? Paid social media is easier than it looks. Find out how it works and whi... More...

Planning for Bumps In the Road: How to Be Ready for Disruptions (Room S330AB)

14 Nov 18
8:30 AM - 9:45 AM

Tracks: Facility Operations, Finance and Technology, Technology

Speaker(s): Ken Handler ; Randy Josselyn, ICAE ; Mark Moore
Whether you experience a loss of power, credit card outage or other unforeseen event, your facility must be prepared and continue to operate and ge... More...

Blurred Lines: The Convergence of Interactive Experiences (Room S330AB)

14 Nov 18
10:15 AM - 11:30 AM

Tracks: Finance and Technology, Technology

Speaker(s): RIK ATHORNE ; Brian Morrow ; Jeff Prystajko ; Denise Weston
As themed entertainment continues to explore virtual reality, augmented reality and real-time interactivity, visitors and designers alike are w... More...

Water Park Operator’s Roundtable Lunch (Room N210ABCD)

14 Nov 18
12:00 PM - 2:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Human Resources, Marketing, Safety and Security, Technology

Speaker(s): Jason Arthur ; Mark Bingeman ; Bridgette Bywater ; David Derda ; Gaylee Gillim ; Jody Kneupper ; Bill Lentz ; Maggie Warner
Join the IAAPA Global Water Park Committee for a casual lunch as you discuss best practices and hot topics for water park operations. Plan to engag... More...

Security Roundtable (Room N220ABCD)

14 Nov 18
2:00 PM - 4:00 PM

Tracks: Facility Operations, Finance and Technology, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

Join the IAAPA security committee for this interactive roundtable discussion, where you will learn about and share security best practices with ind... More...

What Is Hiding in Your Data? (Room S320ABCD)

14 Nov 18
2:00 PM - 3:15 PM

Tracks: Facility Operations, Finance and Technology, Games and Merchandise, Marketing, Technology

Speaker(s): Peter Cliff ; Paul Gibbons ; Tyler Pellerin ; Ben Story ; James Ward
Join a panel of industry experts in a thought-provoking session, as they share their know-how in data gathering and using data in daily operations.... More...

Legends 2018; Charming the World (Room S310ABCD, by Saudi Entertainment)

14 Nov 18
3:30 PM - 6:30 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology, Translated Events

Speaker(s): Roland Mack ; Tom Mehrmann, ICAE ; Bob Rogers
In a world increasingly divided by rising nationalism, how do you charm someone else’s culture, not your own?   Whether opening ove... More...

IAAPA Brass Ring Awards (Room IAAPA Theater Sponsored by Wanda Group, N320)

14 Nov 18
4:30 PM - 6:30 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Institute Programs, Marketing, Safety and Security, Symposium, Technology

Everyone is invited to join friends and colleagues at IAAPA's largest awards event: The IAAPA Brass Ring Awards. Be there when IAAPA presents t... More...

European, Middle East, Africa Reception (Room Hyatt Regency Orlando Pool Deck, 9801 Internationa)

14 Nov 18
6:00 PM - 7:30 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

Attractions industry professionals from Europe, the Middle East, and Africa are invited to join their colleagues for a networking and social event.... More...

EDUTour: Volcano Bay Water Theme Park

15 Nov 18
7:30 AM - 12:00 PM

Tracks: Facility Operations, Food and Beverage, Safety and Security, Technology

THIS EVENT IS SOLD OUT! Join the operating professionals at the new Universal’s Volcano Bay Water Theme Park for a behind-the-scenes tour ... More...

Asia-Pacific Breakfast (Room N220ABCD)

15 Nov 18
8:30 AM - 10:00 AM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology, Translated Events

Speaker(s): Hans Lau ; Mark Wijman, ICAE ; Dominic Wong ; Chris Yoshii
Connect with managers, owners, and corporate executives from facilities and suppliers, and learn more about the fastest growing segment of the glob... More...

Canadian Breakfast (Room N310ABC)

15 Nov 18
8:30 AM - 10:00 AM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

Speaker(s): John Hallenbeck ; Matthew Jelley ; David Rosenberg, ICAE ; Bob Williams
Mingle with attractions industry professionals and leaders from Canada to exchange ideas and discuss hot topics impacting the business. Connect wit... More...

Creativity ... One Size Does Not Fit All (Room S330EF)

15 Nov 18
8:30 AM - 9:45 AM

Tracks: Facility Operations, Finance and Technology, Marketing, Technology

Speaker(s): Jordan Carter ; Jennifer Ross, ICAE ; Mark White
Creativity is a vital element to every successful marketing program or campaign. Somehow, in some way, your message needs to be wrapped in somethin... More...

Emotions in Motion — Using Quality Visitor Data to Drive Engagement (Room S330AB)

15 Nov 18
8:30 AM - 9:45 AM

Tracks: Finance and Technology, Technology

Speaker(s): Christopher Blackman ; Mike Carrillo ; Heather Darling ; Randy Josselyn, ICAE
Whether by design or not, you are collecting a treasure trove of data from your attraction’s guests. Is your data meaningful? Are you sacrifi... More...

Young Professionals: Mid-Level Managers Roundtable (Room N210ABCD)

15 Nov 18
8:30 AM - 9:45 AM

Tracks: Facility Operations, Human Resources, Marketing, Safety and Security, Technology

Speaker(s): Brandon Bruce ; Neva Heaston ; Genevieve Norris-Brown ; Melissa Timco
Learn how to build your leadership skills and advance your career. Join a discussion among young professionals and mid-level managers in this round... More...

Cashless is King (Room S320GH)

15 Nov 18
10:15 AM - 11:30 AM

Tracks: Facility Operations, Games and Merchandise, Technology

Speaker(s): Andrea Bisi ; Karen Cerros ; Brian Duke ; Jim Greene ; Matthew Harrison ; JASON MITCHELL
In this day and age of cryptocurrencies and money cards, it is still important to listen to your customers and understand their buying patterns. Th... More...

Tech Trends Today (Room S320ABCD)

15 Nov 18
10:15 AM - 11:30 AM

Tracks: Finance and Technology, Technology

Speaker(s): Rick Bojahra ; Randy Josselyn, ICAE ; Michael McSparran ; Peter Wolf
As attraction leaders, operators and marketers, we’re constantly searching for technological solutions that will transform the guest experien... More...

FEC: Food and Beverage Must-Have Technology on a Budget (Room S310EFG)

15 Nov 18
2:00 PM - 3:15 PM

Tracks: Facility Operations, Food and Beverage, Technology, Translated Events

Speaker(s): Felipe Arteaga ; Darrin Heisey ; Ron Herdy ; Tim Murphy
This session will feature an in-depth discussion about the inclusion of hot new technologies to drive your food and beverage image and operation on... More...

Moving Forward With Your Next Technology Implementation (Room S330CD)

15 Nov 18
2:00 PM - 3:15 PM

Tracks: Finance and Technology, Technology

Speaker(s): Christina Gilchrist ; Cade Vereen
Implementing or changing technology solutions can be a roller coaster ride with dips, drops, loops, and a few surprises. Learn how to make the ride... More...

What's in Your Bag? (Room S330AB)

15 Nov 18
2:00 PM - 3:15 PM

Tracks: Facility Operations, Finance and Technology, Marketing, Safety and Security, Technology

Speaker(s): Greg Schaefer
Learn how deploying X-ray systems at the entrance to your venue can improve customer satisfaction and safety. X-ray systems save time, reduce lines... More...

Career Slam (Room N210ABCD)

15 Nov 18
2:30 PM - 5:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

Speaker(s): Janice Jokkel
The IAAPA Career Slam is a program that provides college students with a rare opportunity to network and learn from leaders and veterans of our... More...

Photo Operations 2.1: Getting the Most out of Your Photo Operation (Room S330CD)

15 Nov 18
3:45 PM - 5:00 PM

Tracks: Entertainment, Facility Operations, Games and Merchandise, Technology

Speaker(s): John Barbieri ; Lynton Barriball ; Travis Burke ; Rupert Hough ; Richard Lindhorn ; Allen Weisberg
Whether you are new to photo operations or a veteran, this session will share insights for best practices, operational choices and future trends. A... More...

FEC: Using and Collecting Data Wisely (Room S330EF)

16 Nov 18
8:30 AM - 9:45 AM

Tracks: Finance and Technology, Technology

Speaker(s): Christine Buhr, ICAE ; Josh Liebman, ICAE ; Brandon Willey
Understand how to collect and use customer data to enhance or improve your customer experience. Attendees will discover how to set up systems to co... More...

Game Changer: Preparing for Emerging Market Disruptions to Gain a Competitive Edge (Room S310ABCD, by Saudi Entertainment)

16 Nov 18
8:30 AM - 10:00 AM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology

Speaker(s): Randy Josselyn, ICAE ; Margreet Papamichael
Technology is rapidly changing and transforming the world around us. Disrupting business trends are occurring at an unprecedented pace and are resh... More...