IAAPA Attractions Expo 2018

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Sessions (19)

EDUTour: Fun Spot America

11 Nov 18
5:30 PM - 10:00 PM

Tracks: Facility Operations, Food and Beverage, Games and Merchandise, Human Resources, Marketing, Safety and Security, Translated Events

Experience an exclusive tour of Fun Spot America in Orlando, Central Florida’s only family owned park. Meet the owners and learn first-hand h... More...

Technology for Increasing Guest Spending at Water Park: Part 1 (Room S310EFG)

12 Nov 18
8:30 AM - 9:45 AM

Tracks: Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Translated Events

Speaker(s): Mark Bingeman ; Jamie Elswick ; Alon Shatil
You don’t have to spend huge capital dollars to add new and increased revenue streams. Explore proven initiatives from both small and large p... More...

Technology for Increasing Guest Spending at Water Parks: Part 2 (Room S310EFG)

12 Nov 18
10:15 AM - 11:30 AM

Tracks: Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Translated Events

Speaker(s): Frank Conway ; David Derda ; Kim Mika ; Sean Walls
Join a panel of guest experience gurus as they highlight examples of how they have incorporated new and low-cost technologies to elevate the guest ... More...

EDUTour: Zoo and Aquarium Experience 2018 at SeaWorld Orlando

12 Nov 18
11:30 AM - 6:30 PM

Tracks: Facility Operations, Marketing, Safety and Security, Translated Events

THIS EVENT IS SOLD OUT! Explore the SeaWorld Orlando’s transformation over the years and discover their “Park to Planet Initiative.&... More...

KPIs, Service Recovery, Business Intelligence, Data Dashboards … You Decide! (Room S310EFG)

12 Nov 18
2:00 PM - 3:15 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Marketing, Technology, Translated Events

Speaker(s): Paul Gibbons ; Steve Mayers ; Ben Story
In a world driven by data, see how data can be collected and used to gain business insight to drive key decision making. A panel of IAAPA industry ... More...

Developing Experience Creators! (Room S310EFG)

12 Nov 18
3:45 PM - 5:00 PM

Tracks: Marketing, Translated Events

Speaker(s): Rodrigo Valverde
Discover how to transform customer service into extraordinary experiences and how to involve a generation of collaborators and visitors through... More...

Latin American Conference and Lunch: Challenges, Trends and The Future of The Latin American Attractions Industry (Room N220ABCD)

13 Nov 18
12:00 PM - 2:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Safety and Security, Technology, Translated Events

Speaker(s): Valeria Canon ; Gabriela Flores Riutort ; Óscar Eduardo López Sandoval ; Iliana Rodriguez
THIS EVENT IS SOLD OUT! Join experienced operators from the Latin American region as they examine trends and developments in the region’s ... More...

Prepare Your Facility and Security Team for Crisis Events (Room S310EFG)

13 Nov 18
2:00 PM - 3:15 PM

Tracks: Facility Operations, Finance and Technology, Human Resources, Marketing, Safety and Security, Translated Events

Speaker(s): Stevan Layne, CPP, CIPM, CIPI
Facility operators face numerous security challenges daily, with no one-size-fits-all solution for every situation. In this session, discover safe,... More...

CEO Speaks! (Room S310ABCD, by Saudi Entertainment)

13 Nov 18
3:45 PM - 5:00 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology, Translated Events

Speaker(s): Christine Buhr, ICAE ; Adrea Gibbs ; Matt Heller, ICAE ; Mary Stuart
CEO Speaks gives attendees unique access to three of today’s most influential leaders in the attractions business. Audience members will get ... More...

FEC: What's Data Got To Do With It? (Room S310EFG)

13 Nov 18
3:45 PM - 5:00 PM

Tracks: Facility Operations, Human Resources, Marketing, Translated Events

Speaker(s): Michael Browning ; Howard McAullife ; Jay Trietley
Numbers are interesting. Data can give you information about trends and spending patterns. The rearview look is an important way to learn. However,... More...

Respecting the Process: Systems and Checklists Can Increase Park Safety and Guest Satisfaction (Room S310EFG)

14 Nov 18
8:30 AM - 9:45 AM

Tracks: Facility Operations, Safety and Security, Translated Events

Speaker(s): Kyle Allison ; Clay Barnes ; Laure Preston, CHMM, ARM, CFPS ; Drew Tewksbury
The development, implementation and systematic utilization of systems and checklists help hold facility operators accountable to their corporate cu... More...

Creating a Culture of Staff Safety in the Face of Emboldened Guests (Room S310EFG)

14 Nov 18
10:15 AM - 11:30 AM

Tracks: Human Resources, Safety and Security, Translated Events

Speaker(s): Sarah Cole ; Joseph Hernandez ; Kate Higbee ; Carla Thacker
Chicago’s Museum of Science and Industry and Adler Planetarium have identified a pattern of predatory, discriminatory and aggressive behavior... More...

EDUTour: SeaWorld's Infinity Falls

14 Nov 18
11:30 AM - 3:00 PM

Tracks: Entertainment, Facility Operations, Food and Beverage, Safety and Security, Translated Events

Go behind the scenes of SeaWorld Orlando’s new river ride “Infinity Falls,” taking passengers on a ride through the lost jungle r... More...

Legends 2018; Charming the World (Room S310ABCD, by Saudi Entertainment)

14 Nov 18
3:30 PM - 6:30 PM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology, Translated Events

Speaker(s): Roland Mack ; Tom Mehrmann, ICAE ; Bob Rogers
In a world increasingly divided by rising nationalism, how do you charm someone else’s culture, not your own?   Whether opening ove... More...

Asia-Pacific Breakfast (Room N220ABCD)

15 Nov 18
8:30 AM - 10:00 AM

Tracks: Entertainment, Facility Operations, Finance and Technology, Food and Beverage, Games and Merchandise, Governmental Relations, Human Resources, Marketing, Safety and Security, Technology, Translated Events

Speaker(s): Hans Lau ; Mark Wijman, ICAE ; Dominic Wong ; Chris Yoshii
Connect with managers, owners, and corporate executives from facilities and suppliers, and learn more about the fastest growing segment of the glob... More...

FEC Auditions for Additions: An Interactive Hiring Experience (Room S310EFG)

15 Nov 18
10:15 AM - 11:30 AM

Tracks: Entertainment, Facility Operations, Food and Beverage, Human Resources, Translated Events

Speaker(s): Kyle Allison ; Mary Southwick ; Kim Wheeler
This interactive session features 12 new-hire candidates who will audition live for positions at a family entertainment center. A trained professio... More...

Doing Business in China: Safety Regulatory and Standard Updates 在中国从事游乐行业– 安全法规标准概述规标准概述 (Room N220ABCD)

15 Nov 18
11:30 AM - 12:45 PM

Tracks: Facility Operations, Safety and Security, Translated Events

Speaker(s): Zhaohu Liang ; Gongtian Shen ; Yong Zhang
Join this informative session for an introduction to Chinese safety regulatory and standards for amusement facilities. China Special Equipment Insp... More...

FEC: Food and Beverage Must-Have Technology on a Budget (Room S310EFG)

15 Nov 18
2:00 PM - 3:15 PM

Tracks: Facility Operations, Food and Beverage, Technology, Translated Events

Speaker(s): Felipe Arteaga ; Darrin Heisey ; Ron Herdy ; Tim Murphy
This session will feature an in-depth discussion about the inclusion of hot new technologies to drive your food and beverage image and operation on... More...

Creative Solutions for Managing Emotionally Charged Situations (Room S310EFG)

15 Nov 18
3:45 PM - 5:00 PM

Tracks: Facility Operations, Human Resources, Marketing, Safety and Security, Translated Events

Speaker(s): Jason White, CPP, ICAE ; Laura Woodburn Krolczyk, ICAE
Every day brings the possibility of difficult situations with confrontational guests. Discover how you can use role playing to explore your team&rs... More...