Euro Attractions Show 2019

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Sessions (15)

IAAPA Institute for Attractions Managers at Disneyland Paris (Day 1) - SOLD OUT (Room Disney's Newport Bay Club Hotel)

14 Sep 19
12:00 PM - 7:00 PM

Tracks: Facility Operations, Financial Management, Food and Beverage, Human Resources, Marketing, PR and Communications, Merchandising and Games, Safety and Security

Speaker(s): Mikael Ahlerup ; Sandy Clark ; Michael Collins ; Eric Cosset ; Massimiliano Freddi ; Randy Josselyn, ICAE
The Institute for Attractions Managers is IAAPA’s premier management development program. This two-and-a-half-day professional deve... More...

IAAPA Institute for Attractions Managers at Disneyland Paris (Day 2) - SOLD OUT (Room Disney's Newport Bay Club Hotel)

15 Sep 19
8:45 AM - 9:00 PM

Tracks: Facility Operations, Financial Management, Food and Beverage, Human Resources, Marketing, PR and Communications, Merchandising and Games, Safety and Security

Speaker(s): Mikael Ahlerup ; Sandy Clark ; Michael Collins ; Eric Cosset ; Massimiliano Freddi ; Randy Josselyn, ICAE
The Institute for Attractions Managers is IAAPA’s premier management development program. This two-and-a-half-day professional deve... More...

Indoor Entertainment Day - SOLD OUT (Paris Expo Porte de Versailles - Conference Room 1)

16 Sep 19
8:30 AM - 8:00 PM

Tracks: Facility Operations, Guest Experience, Human Resources, Information Technology, Marketing, PR and Communications

Speaker(s): Pia Adlivankin ; Ann Kristin Angelsen, ICAE ; Jan-Maarten De Raad ; Bertrand Delgrange ; Vincent Durrègne ; Pål Knutsson Medhus ; Jeanne Le Roy ; Sophie Legoff ; Evelyne Villame
Discover inspirational educational sessions and unique networking opportunities during Indoor Entertainment Day, previously known as Family Enterta... More...

IAAPA Institute for Attractions Managers at Disneyland Paris (Day 3) - SOLD OUT (Room Disney's Newport Bay Club Hotel)

16 Sep 19
8:45 AM - 7:00 PM

Tracks: Facility Operations, Financial Management, Food and Beverage, Human Resources, Marketing, PR and Communications, Merchandising and Games, Safety and Security

Speaker(s): Mikael Ahlerup ; Sandy Clark ; Michael Collins ; Eric Cosset ; Massimiliano Freddi ; Randy Josselyn, ICAE
The Institute for Attractions Managers is IAAPA’s premier management development program. This two-and-a-half-day professional deve... More...

Animal Attractions Panel: How to Take Your Visitor Experience to the Next Level (Paris Expo Porte de Versailles - Conference Room 2)

17 Sep 19
10:30 AM - 11:45 AM

Tracks: Design, Entertainment, Facility Operations, Food and Beverage, Guest Experience, Marketing, PR and Communications

Speaker(s): Randy Josselyn, ICAE ; Filippo Saccà ; Kieran Stanley
Learn how attractions with animals in professional care are repositioning and adapting themselves to shifting visitor expectati... More...

How to Design for Changing Audiences (Paris Expo Porte de Versailles - Conference Room 1)

17 Sep 19
12:00 PM - 1:15 PM

Tracks: Design, Facility Operations, Guest Experience, Marketing, PR and Communications

Speaker(s): Will Gurley ; Riad Makdessi ; Lars Nielsen ; Eddie Saul
The world is changing with digital platforms providing new opportunities and generating new demands. Generation X, Y, and Z consumers have higher e... More...

Embracing Sustainable Practices in the Attractions Industry (Paris Expo Porte de Versailles - Conference Room 2)

17 Sep 19
2:00 PM - 3:15 PM

Tracks: Design, Facility Operations, Food and Beverage, Guest Experience, Marketing, PR and Communications

Speaker(s): Dare Ilori ; Doug Morwood ; Therese Noorlander ; Andreas Sievering
Sustainable practices are becoming increasingly more important to companies around the world as businesses implement changes to reduce waste, conse... More...

TEA Presents: Retailtainment (Part 2) - Cross-Cultural Communication – Learn to Communicate with the Other World (Paris Expo Porte de Versailles - Conference Room 1)

17 Sep 19
2:35 PM - 3:30 PM

Tracks: Marketing, PR and Communications, Merchandising and Games

Speaker(s): Yael Coifman, ICAE ; Gastón Gaitán ; Matteo Perino ; Cynthia Vergon
Retail is an important revenue stream for all facilities in the global attractions industry, but often facilities run into a culture... More...

Too Cold, Too Hot, Too Rainy: How to Succeed in Spite of Bad Weather (Paris Expo Porte de Versailles - Conference Room 2)

17 Sep 19
3:30 PM - 4:45 PM

Tracks: Design, Facility Operations, Guest Experience, Marketing, PR and Communications

Speaker(s): Ville Aarresuo ; Nick Farmer ; Thomas Rechberger ; Lea Saukkonen
When the weather is ideal, it can boost a facility’s success, but inclement weather can sometimes lead to negative impacts. Guests have real-... More...

TEA Presents: Tips and Tricks to Renew and Refresh Your Facility (Paris Expo Porte de Versailles - Conference Room 1)

17 Sep 19
3:45 PM - 5:00 PM

Tracks: Design, Guest Experience, Marketing, PR and Communications

Speaker(s): Louis Alfieri ; Alex Korting ; Chris Lange ; Margreet Papamichael ; Jonathan St-Onge ; Cynthia Vergon
The attractions industry needs to continually refresh product offerings in order to remain both relevant and profitable. Attraction operators ... More...

Leadership Breakfast with Keynote Speaker Nicolas de Villiers from Puy du Fou - SOLD OUT (Room IAAPA Theatre Sponsored by Polin Waterparks)

18 Sep 19
8:30 AM - 10:00 AM

Tracks: Design, Entertainment, Facility Operations, Guest Experience, Marketing, PR and Communications

Speaker(s): Nicolas de Villiers
The annual Leadership Breakfast provides senior-level attractions industry professionals the opportunity to learn and network with regional and glo... More...

Lunch and Learn: Eye on the Middle East and Africa Attractions Industry (Room IAAPA Theatre Sponsored by Polin Waterparks)

18 Sep 19
12:00 PM - 2:00 PM

Tracks: Facility Operations, Governmental Relations, Guest Experience, Human Resources, Marketing, PR and Communications

Speaker(s): Sandy Clark ; Bill Ernest ; Sabine Lehmann ; Bianca Sammut
Learn about what’s new in the Middle East and African markets and discover current and upcoming trends. How are deve... More...

Introducing a service design perspective in the attractions industry (Paris Expo Porte de Versailles - Conference Room 2)

18 Sep 19
12:30 PM - 1:45 PM

Tracks: Financial Management, Guest Experience, Marketing, PR and Communications

Speaker(s): Stephanie Schaub ; Marc Stickdorn
Great customer service needs more than data and smiling team members. Learn how a service design perspective can add value to how you interact... More...

Boosting Profits and Creating Customer Value through Dynamic Pricing (Paris Expo Porte de Versailles - Conference Room 2)

18 Sep 19
2:00 PM - 3:30 PM

Tracks: Facility Operations, Financial Management, Guest Experience, Information Technology, Marketing, PR and Communications

Speaker(s): Robert Arvidsson ; Franz Blechschmidt ; Evan Reece ; Stephanie Schaub
In other global service industries such as airlines and hospitality, dynamic pricing is a key commercial tool to meet customer deman... More...

Future Feature: The Future of Disneyland Paris (Room IAAPA Theatre (Sponsored by Polin Waterparks))

19 Sep 19
12:00 PM - 2:00 PM

Tracks: Design, Entertainment, Facility Operations, Guest Experience, Information Technology, Marketing, PR and Communications

Speaker(s): Daniel Delcourt ; David Wilson
From relentless innovation to a promising roadmap for the years to come, Disneyland Paris is now more than ever a key player in tourism and enterta... More...