CAPPO 2018

Customer Service & Adding Value (Room Pueblo A)

How is Procurement & Contracting viewed in your organization?  Is procurement seen as a an organization or process that internal customers need to get through; or are your actions and support viewed as positively supporting department customers’ achieve their needs and mission?  This session will discuss practical approaches and specific techniques to provide outstanding customer and value-added procurement services; which will allow you to change this perception.