MGMA 2017 Annual Conference

Engaged staff can create an experience your patients will remember and promote to others. On the other hand, they can influence the experience in a negative way that dissatisfied patients will remember and spread through the community. This fun and engaging presentation will share the top 10 ways to engage your staff to transform the patient experience. Hear from an administrator of an MGMA better performing group who will share her hits and misses in staff engagement and the resulting improvements in the patient experience.