MGMA 2017 Annual Conference

Sessions Speakers Exhibitors Products Press Releases Show Specials Floor Plan

Transforming Specialty Care with E-Consults (Room Room 204)

The Massachusetts General Hospital has implemented electronic consults ("E-Consults") as an innovative way to deliver outpatient specialist care. In our program, PCPs initiate E-Consults and then receive structured guidance from a specialist within 2-3 days. This provides much more rapid access to specialist expertise compared with waiting for a traditional office visit. Detailed evaluation of our program shows a reduction in unnecessary traditional referrals and high satisfaction among both providers and patients.