MGMA 2017 Annual Conference

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Using Lean Techniques to Transform the Revenue Cycle Process (Room Room 207)

10 Oct 17
7:00 AM - 8:00 AM

Tracks: Practice Efficiencies

Sutter Physician Services (SPS) began to employ Lean methodology across its Revenue Cycle Management (RCM) solutions team. The goal was to become more efficient and effective in managing and collecting professional fee revenue for its medical group clients. SPS utilized Lean to reduce a backlog of claims inventory and set an "RCM One-Day" goal of processing all claims on the same day they are received. This presentation will examine how SPS successfully implemented Lean to introduce an organizational culture of problem-solving and continuous process improvement.