MGMA 2017 Annual Conference

Implementation of Care Coordination in Primary Care Without Breaking the Bank (Room Ballroom A)

10 Oct 17
8:15 AM - 9:15 AM

Tracks: Practice Efficiencies

Speaker(s): Rachael Vasko, Clinical Director, Thunderbird Internal Medicine; Tiffany Turner, Quality Coordination Manager, Thunderbird Internal Medicine

This session will discuss how a 30-provider FTE Internal Medicine office implemented a care coordination department in a budget-neutral fashion. The care coordination department centralized all the non-face-to-face work conducted by medical assistants (MAs). This allows the MA working with the provider to assist with collection of history of present illness (HPI) and review of system (ROS) along with depression and alcohol screening data points. The rooming MAs are more available to assist the provider and keep the clinic flowing efficiently, thereby increasing provider satisfaction and work-life balance.