Click here to register for a Utility University course.
The purpose of this course is to educate students on:
- The role of Outage Management Systems (OMS) at utilities
- How OMS technology is evolving and the future trends of the technology
- How Emergency Management practices are being embraced and used by utilities
- How customer communication is evolving related to outages
Attendees will learn:
- The role of outage management systems at utilities
- The way OMS technology is going to change in the future
- How Emergency Management utilizes OMS technology
- How Emergency Management communicates outage information with first responders, media and the public
- How outage restoration is managed for critical infrastructure
- How ADMS functions supplement the role of traditional OMS
- Damage assessment processes and tools
Attendees will acquire knowledge about:
- Outage Management Systems (OMS) fundamentals
- New and advanced OMS capabilities
- Use of social media with OMS
- Outage optimization and digital communications strategy
- Emergency Management Optimization
- Emergency Management Best Practices
- Damage Assessment Best Practices
- External Outage Data Exchange approaches
- Evolution of Advanced Distribution Management Systems (ADMS) to support OMS functions
- Cases studies and lessons learned from multiple utilities
Who should attend this course?
- Utility leaders tasked with OMS support, implementation or purchasing decisions
- Utility professional involved in outage communications and public engagement
- Data scientists at utilities that are looking to embrace next generation technologies
- Emergency managers, critical infrastructure partners, and incident command management personnel
Prerequisite skills, knowledge, certifications
- Limited/minimal exposure to electric utility practices
- No IT or emergency management experience needed