2019 Annual Meeting

Sessions Speakers Exhibitors Floor Plan Buzz

A Better Approach to a Patient-Focused Customer Service (Room Governor's Square 14)

31 May 19
1:45 PM - 2:45 PM

Tracks: AHIMA, CHWP Elective, Credit-AAFP-P, Credit-CHES, Credit-CME, Credit-CNE, Credit-CPEU, Credit-MCHES, Credit-NASW, Management, Session Badge - Leadership, Session Badge - Toolbox

CME:1  AAFP-P:1  CNE:1  CHES:1  MCHES:1  NASW:1  CPEU:1  AHIMA:1  CHWP:1

Leadership, Management, Toolbox

After this session, attendees should be able to:

  1. Differentiate between customer service and customer experience.
  2. Explain why TAMU SHS chose to form the customer service committee.
  3. List new customer service initiatives and implementations.

Program Abstract:
Patient-focused communication and behaviors improve patient satisfaction. Learn how to effectively teach and reward customer service skills at both individual and organizational levels. Specific details of our "Be Part of The Bunch" initiative will be provided for adaptation to your program.