Nightclub & Bar 2016

Sessions Speakers Exhibitors Products Press Releases Show Specials Floor Plan Buzz

Creating a Culture of Better Service (Room N103)

07 Mar 16
2:00 PM - 2:45 PM

Tracks: http://www.ncbshow.com/sites/default/files/small_CustomerExperience_icon16.png

Professor Doug Miller from the Culinary Institute of America and Professor Cheryl Stanley from Cornell University will discuss ways an establishment can create a high level of service. This lecture is geared towards teaching bar, restaurant and nightclub owners and managers how they can train their staff for an environment of excellent service. You will be walked through specific examples of how to develop a training program to better educate your staff about service. Learn how to ensure your staff is delivering a superior level of service to your guests.