Custom Unit Hour Utilization: A Case Study at Mecklenburg EMS Agency
(Room 4D)
22 Feb 18
10:00 AM
-
12:00 PM
Tracks:
Emergency Medical Services
High-performance EMS organizations apply best practices, measurement, and real-time analytics to continuously improve operations, allocate resources, balance workload, and manage the workforce. The Mecklenburg EMS Agency set about creating a powerful and robust system capable of handling a tremendous amount of data, and mining it in real-time to forecast and plan resources. The goal was to ensure adequate resources were readily available when and where they were most likely needed. To achieve this goal, they needed to quantify its resource workload and performance through a Custom Unit Hour Utilization (CUHU) specific to its organization. The presenters will discuss the successes and lessons learned in building this EMS system.