2018 NSC Congress & Expo

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89 - Looking For Human Error? Then Make It Human and Lose the “Big Stick” (Room 381B)

The purpose of analyzing the human behavioral component of any event is to understand why the people involved did the things they did. Investigations attempt to understand the workplace conditions, worker attitudes, adequacy of staffing level, and the effectiveness of leadership to explain what happened. This presentation seeks to understand how workers’ decisions and the capacity of the organizational management system to influence behaviors make sense at the time, given the environment within which they were working. Human performance holds great promise for improving safety and reducing serious injuries and fatalities. In this session, we’ll explore how easy it is for people to judge other people’s instinctive decisions, rather than exploring the context in which those decisions were made – and without using the “big stick” approach. Change how you view the world of behaviors, their contexts, and how we interpret and learn from them.