Cable-Tec Expo 2018
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How the Customer Benefits from Artificial Intelligence and Machine Learning
(
Room
B405
)
23 Oct 18
1:00 PM
-
2:00 PM
Tracks:
Digitizing the Customer Experience
Speaker(s):
Andrew Sundelin, Director, Product Management, Guavus, Inc;
Justin Watson, Senior Manager, Product Management, Comcast
Moderator(s):
Christian Welin, Vice President, Analytics, Cox Communications;
The fields of artificial intelligence and machine learning are making substantial contributions to improving the customer experience. In this workshop, Comcast's Justin Watson will describe a reference artificial intelligence solution for predicting when subscribers will experience specific issues that affects their service experience. Also, Andrew Sundelin from Guavus will examine the challenge of launching and improving services with agility and velocity within ever more complex service delivery architectures.
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