NAEC Annual Convention & Expo 2019

Sessions Speakers Exhibitors Floor Plan Buzz

Disruption and Becoming Customer Focused In An Ever-Competitive Field (Room Ambassador East)

17 Sep 19
2:15 PM - 3:15 PM

Tracks: Roundtable Track 2

Is the elevator industry ready for a disruption?  At this roundtable we will discuss the coming disruption in the industry, what are the hurdles for start-ups and the ideal kind of company that will deliver the innovation to the industry.  We will also discuss customer centric customer behaviors and the appetite for improvement acceptance.  How to achieve improved customer focus and how to measure such metrics.  We will discuss how as an industry we can foster the innovation process and allow a "soft-disruption."