Achieving Excellence: Using Technology and Performance Metrics to Drive Results
(Room Pacific 1)
19 Feb 20
9:15 AM
-
10:30 AM
The County of San Diego Purchasing and Contracting organization has effectively implemented the use of technology and KPIs (Key Performance Indicators) to drive continual improvement in procurement services to both internal customers and county residents. Outlining our journey from the project initiation in 2013 to the present, discover how to establish the right metrics that best describe the effectiveness of and value of your organization, how to use and analyze information to drive performance excellence, and how to best report these KPIs to your stakeholders.