Arenas, stadiums, and sports facilities are important community assets for entertainment, congregation, and public assembly. As our communities become more diverse, facility patrons, operators, and designers are seeking innovative solutions to promote inclusivity and accessibility in our public assembly facilities. Today’s panel will explore the importance of developing a mindset of inclusion and empathy in our communities, and design trends and solutions that promote inclusivity for fans, guests, employees of these important civic structures. We will also discuss the importance of exceptional customer service and explore programming and events that actively promote inclusion and challenge all venue operators to expand their fan base through intentional outreach.