HR Tech 2019

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HR4 | Redesign and Digitize the New Hire Experience: HR and IT Working Better Together (Room Delfino 4105)

Asurion, a leading provider of device insurance, warranty and support services with over 17,000 employees globally, attracts and onboards nearly 400 new joiners monthly while providing an excellent experience that has become critical in appealing to top talent. Moving away from the notion that HR alone “owns” the employee experience, Asurion has recognized the need to partner heavily with business teams like IT to drive a holistic, digital enterprise-wide employee experience, especially for moments like new hire onboarding in the employee life cycle. In this session, you’ll gain insights into its business drivers for recreating the onboarding experience, shifting the governance and ownership of the onboarding process to HR shared services, the partnership between HR and IT in adopting ServiceNow in concert with Workday to digitize all pre-boarding workflows across people and functions, as well as ensuring all new hires are successful before and after they join.