Engagement science tells us that the employee experience drives the customer experience. Discover Financials' mission is to help people spend smarter, manage debt better and save more so they achieve a brighter financial future. Keeping their global population of over 16,500 employees engaged and motivated is a business imperative to drive customer satisfaction as they endeavor to be the leading direct bank and payments partner. Join Joanna Kalantzis, Senior Manager of Internal Communications and Employee Engagement at Discover and Vanessa Brangwyn, Chief Customer Officer at Achievers, to learn more about how recognition is imbedded in the Discover culture and how leaders inspire their teams to drive an outstanding customer experience.