Delivering bad news is never easy. But it can be made less stressful by knowing what to say and how to say it. Veronica Boutelle of dogbiz will share sample language for sticky situations like price increases, policy changes, removing a dog from class, turning a client down, increasing homework buy-in, etc. How you say the hard stuff can be the difference between client conflict or deepening a client relationship. Still, clients get upset. Veronica will give you strategies and language for that, too.
Slides for this presentation can eb found on the following link https://www.pathlms.com/apdt/courses/14521