Dog trainers have a reputation for being very direct and that may intimidate a lot of clients. Learn how to soften your approach so everyone wins. What does positive reinforcement look like for a client when they've done their "homework?" If you make a mistake, how do you keep that client from going public? In an overwhelming industry of trainers, how can you stand out amongst them and keep your clients coming back for more? Join us for an eye-opening discussion about how to get the BEST clients, take care of your good clients and respectfully handle the worst clients.