The City of Milan, Italy, will present an overview of their recently deployed online Business Process Management system. The system leverages geospatial intelligence to improve coordination of right-of-way activities, streamlines and improves the permitting process for activities that impact the right-of-way, and improves coordination with internal and external stakeholders. The City of Milan is the economic capital of Italy. It is facing many city and district rehabilitations, and a business development that changed the city shape and perception after Expo 2015. Milan has 1.5 million residents and sees 5 million commuters daily. With a constantly growing economy, the city must improve its internal procedures to shorten permit delivery, using technology for a better control of the municipal area and to maintain a high urban décor. The city will discuss the challenges faced in moving from their historical management practices to a more industrialized process. The city will also highlight the realized benefits of implementing standardized procedures and processes: reduced review/approval times; exposed opportunities to improve coordination internally and externally (Dig Once); reduced impacts due to roadway closures; changing roles of permit coordinators; workflow improvements; and future developments. The goal of Milan’s Geospatial Intelligence Automation is industrializing procedures to speed up any review process. Connected geographic information enables improved communication through a one stop internal and external portal. Automation decreased processing time and human labor, especially for data entry, communication and controls. The shift to more employees working from home or remote locations has highlighted the necessity of having online systems for managing permit applications and right-of-way activities. Online systems with streamlined and well thought out workflows are critical to for city employees and applicants.