This session describes the model and process followed by the City of Coppell, Texas, during the development of an enterprise-wide asset management system. Presenters will describe how the city has collected physical and condition data on its infrastructure assets including streets, water, sewer, drainage, and buildings/facilities. The presenters will then describe the implementation process of the asset management software system, along with some lessons learned from previous enterprise system implementations. Finally, the presenters will describe how Organizational Change Management (OCM) strategies have helped with the implementation process and ensure that stakeholders are committed to the success of the new systems.