In January of 2016, Mayor Sylvester Turner challenged the Houston Public Works (HPW) Transportation and Drainage Operations (TDO) to assess and repair all potholes reported by the next business day. The number of reported potholes increased by more than 30% shortly after Mayor Turner’s inauguration. HPW employees rose to the challenge and have been successful filling 98% of potholes by the next business day. Presenters will explain HPW’s potholes problems, demonstrating what improvements were made to procedures, technology, scheduling & personnel. HPW field operation staff will share with you what was done differently to resolve this headline-making news items: repairs over 25 SF are “Not-a-Pothole” and referred as asphalt skin-patches; in-house crews perform partial and full depth skin-patch repairs on asphalt streets; in-House crews perform asphalt patches on concrete streets; the pothole and patch repairs are intended to be as durable as possible; HPW centralized all forces from four quadrants to one primary location; offered crews additional pick-up locations for more efficient travel time to problem locations; utilized latest iPad to report and manage most of the work order; the city boosted employee morale by engaging employees and front-line supervisors in weekly meetings in regard to process improvement efforts; implemented QA/QC group to ensure the accuracy of all data recorded; created Pothole Action Plan; implemented new SOP’s in addition to new techniques and cost-effective tactics without costing taxpayers any additional money; the pothole program includes “Next Business Day Potholes” and “Pro-Active Potholes” that are not reported by citizens but filled by operations & maintenance crews while on-site typically covering intersection-to-intersection potholes; and the creation of a dedicated website covering all aspects of the program to educate the public.