According to Terry Tempest Williams, "Storytelling is the oldest form of education" and at the City of Des Moines, Iowa, we pride ourselves on humanizing government by telling our story to help educate those we serve on who we are, what we do, and how they can assist us in accomplishing our mission. The Department of Public Works as well as the Des Moines Metropolitan Wastewater Reclamation Authority (WRA) have recently put extra attention and effort into sharing their stories through the use of different platforms. The avenues used include both internal and external. The internal resources are ones "owned" by the city and include online (websites, social media, e-newsletters) and print (quarterly publication; utility bill inserts). The external resources include our partners in radio, television, and print outlets. As one of the most public facing departments in the city, this mentality has proven to be well received by the public and the residents we serve. It gives us the opportunity to reach everyone in ways beyond mailed letters, door hangers and other more traditional means.