Tracks: Utilities/Public Right-of-Way Management
Communication challenges are plentiful during the pandemic and greatly impact the personal connections required with successful landowner negotiation. This presentation provides techniques for building trust and credibility whether you are communicating virtually or socially distanced and wearing a mask. Body language, empathy, and tone all play an important role in clearly conveying your message. Learn how a few important adjustments in your communication style can make a big impact.