*This conference session requires registration and payment.
The ability to manage conflict is a highly sought-after quality in leaders. It also has a significant impact upon the organizations whose leaders possess it. In this interactive session, the presenter will explain to participants the difference between criticism and constructive feedback and how conflict can be both positive and damaging to an organization. She will provide strategies for reducing conflict and mediating workplace confrontations. As a result of attending this session, audience members will have an improved ability to communicate during conflict, effectively give constructive feedback, mediate discussions between others and handle difficult people more productively.
M.J. Clark - Integrated Leadership Systems