Our world has faced once-in-a-generation challenges, leaving agencies and organizations to navigate unknowns and complex issues. In these moments, teams and organizations need effective tools to strategize, energize and focus their culture on solutions. A culture that balances mutual respect with accountability is essential. Additional tools include a strong emphasis on identity, vision, values and history paired with change management, transparency and authentic communication. Add timely decision-making skills, plus a healthy dose of moxie and resilience, and today’s challenges can become tomorrow’s success story in your organization’s narrative.