Nearly 20 years ago, we made two big assumptions. One: Direct employee intervention (speaking up) is indispensable to safety management because it’s impossible to “design” all risk out of work. Two: Granting people the authority to speak up would create that essential layer of protection. The first assumption proved correct. (Check out any recent book on HOP principles and methods.) The second assumption proved incomplete. By 2010, Stop Work Authority was widespread across many industries, so we conducted a study to determine whether people were actually using it. They were not. More often than not, they remained silent in critical moments. Those findings launched a 15-year project to research, design and test strategies for overcoming employees’ silence. This talk shares the lessons learned over the course of that project, and describes a three-part strategy that has helped organizations unlock their most powerful source of safety: their people.
CEU Information: 0.4 CEU, 0.4 COC, .4 CM