GENESIS® S230: The Service Department Operating System: Routes, Diagnostics, Callbacks, and Margin Control
27 Jan 27
1:30 PM
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3:00 PM
Service businesses do not grow by adding trucks alone; they grow by building systems. This session introduces a practical operating model for service departments that connects route planning, diagnostic discipline, documentation, callback tracking, technician development, and margin review. Attendees will leave with a framework for turning daily service activity into a more predictable, profitable, and trainable business operation.