As a business owner and executive, conflict management is a key factor in business success. Your role as a leader is to identify, manage, and control conflicts between employees, customers, and managers in the workplace so that they don’t take over your business! Another key responsibility is to resolve them promptly and fairly. In this session, Donna Scimia, an expert in conflict management resolution, will guide you through steps to achieve win-win situations, offer options on how to confront tough situations, and get your employees motivated and engaged. A happy workplace is a productive workplace!