Passing the Baton: How to Book and Dispatch Service Calls
(Room Empire C)
20 May 19
1:00 PM
-
2:00 PM
Tracks:
Technical Education
How do you book and dispatch the service call for maximum profit potential in the first place? Roger walks you through the entire process in Passing the Baton, the latest book in his Blueprint Series. If we think about the HVAC or plumbing residential service and replacement business as a relay race, it isn't until the third lap where the actual Service Call takes place. The first two laps deal with booking and dispatching the service call. And that is what is laid out in extreme detail and with multiple real world examples and case studies in Passing the Baton. If you don't start the race off right, you will not win. It's as simple as that.