Serving Today's Convenience-Focused Customers
(Room Empire C)
20 May 19
2:30 PM
-
4:00 PM
Tracks:
Technical Education
Today's convenience-focused customer seeks the ultimate luxury purchase - the ability to buy time. Energy companies with convenient scheduling of fuel deliveries, installations and maintenance work, along with courteous service will dominate their marketplace. The key differentiating factor is to deliver exceptional experiences, in a timely manner, that customers will remember. In this session, you will learn how to leverage common sense behaviors into relationship-building strategies. You will also learn processes that will enable your front-line team to handle difficult customers. The flowcharts, templates and diagrams in this session are worth the price of admission. You will learn tactics you can use IMMEDIATELY.