Cable-Tec Expo 2018

Sessions Speakers Exhibitors Products Press Releases Show Specials Floor Plan Buzz

AI and Automation: Applying New Tricks to Old Problems (Room B405)

Artificial Intelligence and automation come to the foreground in this three-part session, focused on improving customer experiences. Accenture’s Brad May kicks it off, with a view of how “virtual agents” trained by AI can be rapidly deployed to differentiate service delivery. Then, NuTEQ Solutions’ Greg Nicholson describes an automated subscriber management platform that applies algorithms to discover correlations, predict events and remove friction. Last but not least, Glympse’s Jim Smolen explains how customer portals and technician trackers can transform “customer engagement dead zones” into proactive customer touch-points.