Cable-Tec Expo 2018

How the Customer Benefits from Artificial Intelligence and Machine Learning (Room B405)

The fields of artificial intelligence and machine learning are making substantial contributions to improving the customer experience. In this workshop, Comcast's Justin Watson will describe a reference artificial intelligence solution for predicting when subscribers will experience specific issues that affects their service experience. Also, Andrew Sundelin from Guavus will  examine the challenge of launching and improving services with agility and velocity within ever more complex service delivery architectures.