Speaker: Steven Knight, Principal Solution Engineer, Oracle
Service is the new battleground for driving sales and capturing and retaining customers. Learn how you can use self learning and AI to drive down operational costs and days out booking, while increasing revenues. The combination of a configurable self learning engine, individualized work pattern tracking, real-time predictive analytics and AI open up endless opportunities to Automate, Optimize, Empower and Engage a field team.
- Predict when a job will start, and how long it will take, with 98 percent accuracy
- Leverage accurate predictions to keep customers informed and improve satisfaction
- Drive higher productivity, greater efficiency, and cost savings thanks to optimized job assignment and routing
- Enhance and quantify training offerings by adding real-time performance analytics from the field into your LMS