Cedar Rapids is the second largest city in Iowa with a population of 131,127, more than 600 miles of paved roadway, and a vibrant downtown. In 2014, a major ice event nearly crippled the community when only a handful of the City’s 90 street maintenance employees responded to the emergency call to treat roadways. This poor response and low morale required drastic, immediate attention and a renewed effort to build cooperation between bargaining and non-bargaining units. In 2017, a similar ice event occurred with very different results – every employee responded to the call. Don’t miss this interesting story about establishing culture change, instilling pride in levels of service, and involving employees in the solution.