Great customer service needs more than data and smiling team members. Learn how a service design perspective can add value to how you interact with customers. This session will give attendees a comprehensive introduction to the design of services and present a case study from Chocoversum on how customer journeys, employer journeys, and other service design tools and methods can help you build a true customer-centric culture in your organisation.
Translation
During this session simultaneous translation from English to French is available.
Registration
For IAAPA Members: Admission to the conference programme is free with the purchase of registration for IAAPA Expo Europe. For Non-Members: Conference Programme add-on must be purchased in addition to registration in order to participate in education sessions.
Register Here