Leveraging Service Design to Orchestrate Customer Touchpoints
(Room Trend + Design Center (Booth 1032-LL))
31 Jan 19
3:30 PM
-
4:30 PM
To deliver exceptional customer experiences top brands are looking at their customer interactions through the lens of Service Design. In this session we will share an approach you can take back to work and immediately put to use. We’ll show how to orchestrate interactions and activities which directly impact your customers – visualizing the customer’s journey and connecting it to the backstage activities the customer does not see.