E04 - Feedback that Feeds Forward: A Post-Occupancy Evaluation at UMC New Orleans
(Room 215-216)
03 Nov 19
9:30 AM
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10:30 AM
Nothing gives perspective on the performance of a design like a post-occupancy evaluation from the users’ perspective. Returning to assess the effectiveness of the University Medical Center New Orleans, this presentation examines the design goals through the critical lens of the post-occupancy evaluation. Three years after occupancy, hear user accounts of the clinical reports of operational efficiencies and the success of human-centered design principles. Learn what the design team would do differently now armed with this information and how to "feed forward" these lessons learned to incorporate next best practice ideas for the benefit of future project designs.