You will feel like you are in an internal meeting. One of the country's Top-10 HHH (Home-Health and Hospice) providers will share how they partnered to develop their own call center. This is not your father or mother's call center. This is a highly sophisticated operation akin to that used by the largest companies in the world. It customizes operations for regions, business types (e.g. Hospice or Home-Health), and for unique geographies and populations. Hospice leadership will share their ideology for the project, their partnership requirements, their workflow processes, their challenges and quick-wins, and, ultimately, their ROI and vision for future implementation. Listen to a moderated panel of the client's administrative, IT, and Quality execs and save plenty of time for you to ask and have your burning (and burnout) questions answered.