Tracks: Artificial Intelligence and Machine Learning
Cable operators are laser-focused on improving the customer experience. IQGeo will present the drivers, trends and strategies for automation and geoanalytics in the cable industry. Attendees will see how automation and geoanalytics are helping to: a. Reduce operational costs b. Improve technician productivity c. Reduce MTTR d. Accelerate serviceability, project estimating and new customer acquisition e. Transform network and field operations f. Enhance customer experience. Cox Communications will then present initial experimentation associated with its Proactive Customer Engagement (PCE) program which represents a cultural shift in how it interacts with its customers. Leveraging real-time datasets and analytics models Cox Communications seeks to shift customer interactions from a reactive to a proactive stance. The presentation will cover improved outage module detection and leveraging real-time CMTS trap data.