EMS Officer 1 is targeted for the entry-level officer serving as the Crew Leader or AIC. Upon successful completion of this course, the student will be able to effectively manage EMS agency operations and administration. Major topics covered in this course are the role of the EMS officer, facing compliance and accountability issues of the 21st century, recognizing and managing cultural diversity, safety/wellness, TQM, interfacing with the community and media at large, functional leadership, effective communications, incident management system(s) and managing multiple casualty incidents. Students will need a computer.