NECA Now 2019

Crafting the Customer Experience for People Not Like You (Room Grand Sonoran HI)

02 Apr 19
1:45 PM - 3:00 PM

Tracks: Diversity

Speaker(s): Kelly McDonald
If you could grow your business by just 10%, think of the possibilities: sales, profits and joy of running a thriving organization. A "one-size fits all" approach to the customer experience is no longer viable. Businesses need to cater to customers' individual needs in order to meet or exceed customers' expectations.  This session will show how to reach, acquire and keep new customers and keep them coming back for more.