Marks & Spencer is one of the United Kingdom’s leading retailers, with some 760 stores. In 2001, M&S began using RFID to track deliveries of fresh food into distribution centers. In 2004, the company launched its RFID effort, deploying a solution to tag and track some clothing items at several locations. From 2012 to 2014, M&S saw a massive expansion in its deployment, to include 380 of its largest U.K. stores and more than 95 percent of its apparel and homeware. Since then, M&S has been busy investigating and trialing new uses of the technology across the entire scope of its operations.
Key Takeaways:
- Learn why the firm expects the technology’s future benefits to provide even greater merchandise visibility and accuracy, from suppliers through DCs and into stores
- Understand how the technology is being used to support their omnichannel efforts