Overcoming the challenges in collections requires a multifaceted approach that considers the perspective of the provider, the payer and the patient. As provider organizations, revenue cycle teams must be proactive, embracing best practices and innovative strategies that stay up to date with health plan coverage and billing policies and processes, while simultaneously improving the patient financial experience and impacting likeliness to pay. In this session, you will learn how Nebraska Medicine brought two revenue cycles together, evolved patient collections processes and utilized staff training to help drive collections and improve patient satisfaction.
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